TERMS AND CONDITIONS

Last Updated: 28 Mar 2025

These Terms and Conditions govern the relationship between the Service Provider and you as the Customer regarding purchase of Electronic Goods and providing other Services as defined hereinbelow. By using the Website, you acknowledge and agree to these Terms and Conditions and any additional agreements for the Services provided. 

Your Service Provider is: Theytech OÜ, a company with registration number 16792440 located at Tööstuse tn 95-27, Põhja Tallinn 10416, Estonia

1. DEFINITIONS

The following terms when used in these Terms and Conditions or any document referred to herein shall have the following meaning:

“Agreement” - an agreement between the Customer and the Service Provider, consisting of these Terms and Conditions, along with any related policies or operating rules published on our Website or connected to the services, constitutes the complete agreement between you and us.

“Electronic Goods” - license rights for virtual items available on Steam, which are being offered by the Service Provider on the Website.

“Confidential Information” – means any information which is marked as “Confidential” or “Proprietary” or should be reasonably expected to be confidential having regard to the context of disclosure or the nature of the information; including, without prejudice to business plans, data, strategies, methods, customer and customer lists, technical specifications, transaction data and customer data shall be deemed confidential.

“Customer” – the natural person who uses the Website, or has made, or attempted to make a purchase of Electronic Goods with the Service Provider.

“Customer Support” – Service Provider’s customer support, which can be reached by sending a message through the “Contact Us” facility on the Website, in the System or by emailing the Service Provider at [email protected] or via any other means of communication provided by the Service Provider.

“Restricted Countries” - Afghanistan, Belarus, Central African Republic, Congo (Democratic Republic), Cuba, Eritrea, Guinea, Guinea-Bissau, Iran, Iraq, Lebanon, Libya, Myanmar (Burma), North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine (Crimea, Donetsk, and Luhansk regions), Venezuela, Yemen, Zimbabwe, Russian Federation.

“Valve” - Valve Corporation or its legal representative. Please refer to https://www.valvesoftware.com/en/ for more information.

“Website” – means the Service Provider’s website https://www.skinthey.com/ 

“Services” – means the services provided by the Service Provider under these Terms and Conditions. 

“System” – a software solution developed by the Service Provider or its partners’ solutions and used for provision of the Services.

2. SERVICE DESCRIPTION

   1. The Website provides a platform for the purchase of Electronic Goods. The Electronic Goods remain the property of Valve and are provided as is, with no further guarantees offered beyond successful delivery. The Website reserves the right to deny service or issue a refund at its discretion.

   2. The Website provides access to Steam data, including but not limited to images, titles, and descriptions of virtual items in games such as Counter-Strike Global Offensive, Dota2, Rust, and TF2. The Steam data is the exclusive property of Valve and is provided "as is". The Website cannot guarantee the accuracy, timeliness, or error-free nature of the Steam information and should be used at the Customer's discretion. Please note that the Website is not officially associated with or endorsed by Valve. All trademarks used belong to their respective owners.

3. SERVICE LIMITATIONS

The use of the Services is prohibited to individuals who are under 18 years or the age of legal capacity in the Customer’s area of residence, as well as for the Customers who are under the supervision of a parent or guardian. The Website is not available for use by residents of the Restricted Countries.

4. ORDER LIMITATIONS AND CUSTOMER RESPONSIBILITY

   1. The Website reserves the right to reject any order at its discretion, as well as limit or cancel the number of Electronic Goods purchased by a single individual, household, or order, also at its discretion. This restriction may apply to orders with the same Customer account, using the same credit card, or using the same billing and/or shipping address. In the case of order changes or cancellations, the Website may attempt to notify you through the email address or billing information provided during the order placement. Orders placed by dealers, resellers, or distributors may also be limited or prohibited, as determined by the Website.

   2. It is your responsibility to provide accurate and up-to-date information for all orders made on our Website, including complete purchase and account details. You should also ensure that your account information, such as email address and credit card information, is promptly updated to avoid any issues with transactions or communication.

   3. The Website reserves the right to verify Customer information, such as through the submission of proper documentation like an identification document, payment information, authorization to represent the Customer, or contact information like a phone number or email address. This verification process may commence upon the request of the Website and the required documentation must be submitted within one business day. Failure to provide the necessary documentation may result in denial of registration on the Website or order delivery, with a corresponding refund.

5. ORDER PROCESSING AND DELIVERY

Your orders will be processed after receipt of payment confirmation and Electronic Goods can take up to 7 (seven)  business days to be delivered, subject to the availability of the selected items in our virtual inventory. The Electronic Goods will appear on your Steam account upon delivery.

6. PAYMENT FOR ELECTRONIC GOODS

   1. The Electronic Goods shall be paid up in full before they are transferred to the Customer. 

   2. You can pay for the Electronic Goods using your credit or debit card. The respective amount will be debited from your card at the moment you place your order and receive order confirmation.

   3. Your financial details are not stored in our System. All payment processing involving credit/debit cards is securely handled by reputable third-party payment processors.

   4. When making a payment, a commission from a certain payment system or bank may be provided. This commission shall be covered by the Customer.

   5. You are responsible for ensuring that all information provided for orders on our Website is accurate and current, including complete purchase and account details.  Please update your account information, such as email address and credit card details, promptly to avoid issues with transactions or communications.

   6. All payments for the Electronic Goods are initiated by the Service Provider.

7. REFUND AND CANCELLATION POLICY

   1. Refunds are not permitted for successfully delivered orders. This policy applies to all transactions on the Website. In the case of payment verification failure or if the order is not delivered within the specified time frame and the Customer declines to wait any longer, a refund may be considered. If delivery cannot be completed, the Website reserves the right to either offer a refund or provide a replacement of equal value using alternative virtual items, as per the Customer's preference.

   2. When can I expect the refund? By default, purchases will be refunded via the payment method used to make the purchase. A refund takes about 15 days but in any way, not more than 45 days. We do not do refunds in cryptocurrency.

8. LIMITATION OF LIABILITY

   1. The Service Provider, its affiliates, representatives, directors, employees, suppliers, and licensors are not liable for any damages arising from the use of the Website, its content, or materials accessible through the Website. This includes damages caused by errors, omissions, interruptions, deletion of files or emails, bugs, viruses, delays in operation or transmission, or any failure of performance, regardless of the cause. This applies to damages caused by events beyond the Service Provider's reasonable control, such as natural disasters, telecommunication failures, war, terrorism, strikes, government actions, and unauthorized access to the Service Provider's systems.

   2. Customers shall not be entitled to claim any indirect, special, incidental, consequential, punitive, or exemplary losses, including but not limited to damages for loss of goodwill, lost profits, theft or corruption of user information, inability to use the website, or any defamation, offensive or unlawful activities by any third party.

   3. The sole remedy available to the Customer is to discontinue the use of the Website. The Service Provider its affiliates, agents, directors, employees, suppliers, or licensors shall not be held responsible for any personal injury or property damage arising from access to or use of the Website, any unauthorized access to or use of our secure servers and/or personal information stored therein, or any Customer content.

   4. Under no circumstances shall the total liability of the Service Provider, its affiliates, agents, directors, employees, suppliers, or licensors exceed the amount paid to the Service Provider or its affiliates by the respective Customer. This limitation of liability applies regardless of the basis of the alleged liability, whether it is based on contract, tort, negligence, strict liability, or any other basis, and even if the Service Provider has been advised of the possibility of such harm.

9. CUSTOMER’S OBLIGATIONS

   1. You agree to defend and hold the Website, the Service Provider and its owners and employees harmless from any claims or demands made by a third party due to your breach of These Terms or any terms referenced, or your violation of any laws or rights of a third party. If legal action is taken to enforce the terms of these terms, the Service Provider shall be entitled to recover all costs and fees related to the legal action, in addition to any other compensation granted by the court, if it is determined by a final verdict of a competent court that the Service Provider is the prevailing party.

   2. Additionally, you must comply with all terms outlined in the Terms of and Conditions and are prohibited from engaging in any illegal activities, violating any laws or regulations, infringing on intellectual property rights, engaging in harmful or discriminatory behavior, providing false or misleading information, distributing malicious code, collecting personal information of others, engaging in spamming or scraping, or using the Website or its content for any obscene or immoral purposes. The Service Provider reserves the right to terminate the use of the Website if any of these restrictions are violated.

10.  PERSONAL DATA

    1. The Service Provider will use and process personal data held and provided by Customer or third parties to sell Electronic Goods to the Customer, improve quality of Services, obey laws and regulations, exercise its legitimate interests, and other purposes, including those specified in the Privacy Policy.

11. INFORMATION ACCURACY AND AMENDMENTS

    1. It is possible that the information on our site or within the Service may contain typographical errors, inaccuracies, or omissions in regard to product descriptions, pricing, promotions, shipping charges, transit times, and availability. The Website reserves the right to correct any inaccuracies, errors, or omissions and to update or change information, or cancel orders as needed, without prior notice, even after the order has been submitted.

    2. The Service Provider can change these Terms and Conditions at any time. They can also add, remove, or change Website content, or shut down the Website. If there are changes to the Terms and Conditions, we will post a revised version on the Website. Please check for updates regularly. Your continued use of the Website and access to the Services after any changes have been posted to the Terms and Conditions will be considered as your acceptance of those modifications.

12. CONFIDENTIALITY

    1. Both parties agree to limit their use of each other's Confidential Information to only what is explicitly permitted by these Terms and Conditions or by explicit authorization. Both parties agree to maintain the confidentiality of the other party's information and not to disclose it to any third parties.

    2. The commercial terms including but not limited to pricing, dates, and deliverables, shall be treated as Confidential Information by the other party. No reference to commercial terms should be made in any public statement or press release without prior consultation with the other party. There are exceptions to this confidentiality clause, including, but not limited to: (i) disclosures required by law, with sufficient notice to the other party for them to seek a protective order; (ii) disclosures made to legal counsel, with the obligation to maintain confidentiality with the same degree of care as other confidential information; (iii) disclosures made in connection with an initial public offering or securities filing, provided confidential treatment is sought as appropriate; (iv) disclosures to accountants, banks, financing sources, and their advisors, with the obligation to maintain confidentiality with the same degree of care as other confidential information; (v) disclosures made in connection with a merger or acquisition, provided confidential treatment is sought as appropriate and the recipient is informed of their obligation to maintain confidentiality with the same degree of care as other confidential information.

13. APPLICABLE LAW & REGULATIONS, DISPUTE RESOLUTION

    1. These Terms and Conditions are governed by the laws of Estonia. 

    2. We aim to resolve disputes promptly and fairly. If you have a concern, please contact our Customer Support email. If unresolved, formal complaints can be submitted to our respective office addresses, including your contact details, a description of the issue, and relevant documents.

    3. Unresolved disputes shall be first put to mediation, with costs shared equally. If further resolution is needed, the courts of Estonia shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or its subject matter or formation (including non-contractual disputes or claims).

    4. This process does not limit either party’s right to seek immediate legal relief in urgent cases, such as intellectual property violations.

You unequivocally accept these Terms of Service by accessing or using Skinthey's platform.